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Above and Beyond

I mentioned in my last post that I was going to tell you a little bit about the extremely nice driver Sara and I had on our trip to New York this week.

First of all, we didn’t plan on having a driver. We were just going to take a taxi from the airport to the hotel. We were standing in a VERY long line for the taxis (they estimated it was at least a half-hour wait) when this man came up, motioned toward a line of town cars lined up nearby, and said, “Why don’t you take a car? It costs about the same as the taxi.”

Well, Sara and I didn’t really believe that, but after confirming it, we walked over to the first car in line and introduced ourselves to Ryan, the driver, who we proceeded to thoroughly interrogate. After we asked him all sorts of questions and asked to see his ID, we decided to give it a try.

He was amazing! He drove smoothly and efficiently, asked us several times if we were comfortable and if the temperature and music was OK, and patiently continued to answer all our questions throughout the drive. We chatted about where he was from (Ghana), why he was in NYC (his wife works in the fashion industry), and where he eventually wants to be (some quiet, rural town, away from the bustle of the city).

By the time we reached the hotel, we felt like we were old friends, and when I mentioned that I wished he could drive us back to the airport the next day, he gave us his card and told us to call him and that he’d do his best to work it out.

The next day when we called, he rearranged his schedule to accommodate us and was waiting right on time at the hotel. On the way to the airport, when we mentioned that we hadn’t had lunch yet, he helped us find somewhere convenient enough that he could park and wait while we ran inside and grabbed something. Then he drove us smoothly and safely back to the airport!

I kept his card and will absolutely call him again the next time we go to NYC. I’ll also share his number with anyone and everyone who ever goes to New York (Ryan Jordan: 917-676-2562); he was that amazing!

He truly went above and beyond what he needed to as a driver, and we were so impressed and appreciative. It doesn’t take much to make a lasting impression and to create both appreciation and loyalty in people who need your service. A great reminder for all of us who are in the business of helping others. . . .

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Reader Comments (6)

How awesome that you found such a gem! Thank you for sharing him with us!
December 2, 2012 | Unregistered CommenterMichelle Montague
Ryan sounds like someone that would make a good Stampin' Up employee.
Have you thought of that? Away from the bustle of NYC....
December 2, 2012 | Unregistered CommenterDorothy
It's wonderful to be on the receiving end of great service and even more wonderful when you can pay that forward by letting other people know about it. I've entered his name & phone number into my smartphone (with a note that he's recommended by you) and the next time I'm in NYC, you can bet I'll call him. Wouldn't it be interesting if in a year or two from now, we could find out how many people sought him out directly on their visits to NYC based on you referral? Ahh....I loooove the power of the internet!
December 2, 2012 | Unregistered CommenterLori Campbell
Thanks so much! We'll be in NYC this summer--I'm going to save his number!!
December 3, 2012 | Unregistered CommenterTammy
Dear Shelli,

what a wonderful experience in this fast moving and superficial world! With Stampin' Up! my life moved more slowlier and nicelier and I love this.

I am using this way to contact you, because I have got a big wish: Please, give us a tote!

I am a demonstrator in Germany since may this year and totally addicted to stamps and punches as we all! But I have got a big problem. When I'm going to make a workshop I have to pack different totes and all are not from SU! And in my oppinion this is a big deficit. All my new addicts love my Tote-ally-cool, but I have to say sorry, we haven't got one! Isn't it a pitty? They all go buying it by other stores.

In the year of 2010 there was bag, big enough to carry all my necessaries for my workshop. And I am always jalous about them who have one of these beautiful totes! Please, give us and our customers a solid bag for crafting!

Thank you for reading and hearing.
Best Regards, have a wonderful christmas time and a healthy New Year!

Sonja Neumeier
December 4, 2012 | Unregistered CommenterSonja
...and one more thing! Your story is so great, because everytime I travel somewhere for a Stampin' Up event, I am amazed at the impact all the happy Stampin Up people have on the local area. The taxi drivers all know us and tell us how they love it when we come to town because we are so nice and give them cards. I hear comments all the time that "you ladies' really seem to love your job!) I have been in shops where they give us gifts because they love all the Stampin' Up people's business and proudly display all the cards we bring them. Its like a cascade of happiness wherever we are! I wish there were some way to bottle this up and spread it all over the world! I can't wait for Leadership in January and Convention in July just because it is a few days of sheer joy! And it seems to spread to everyone! I cry as much as Shelli does and it feels great!
December 8, 2012 | Unregistered CommenterSusan

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